Privacy Policy

1. Information We Collect

Information you provide. When you fill out a contact form, request a quote, or request a Connectivity Report, we collect the information you submit: name, company name, email address, phone number, service address, and message content.

Usage data. We automatically collect standard server logs when you visit our website, including your IP address, browser type, pages visited, and time spent on pages. This data is collected in aggregate and is not linked to your personal identity.

Cookies. Our website uses essential cookies required for basic functionality (such as remembering your navigation preferences). We do not use advertising or tracking cookies.

2. How We Use Your Information

We use the information you provide to:

• Respond to your inquiry and provide the services you requested
• Research telecom providers and pricing at your service address
• Prepare Connectivity Reports, bill analyses, and provider comparisons
• Communicate with you about your account and ongoing service
• Improve our website and services

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your information with telecom providers solely for the purpose of obtaining quotes and provisioning services you have requested. We may also share information when required by law or to protect our legal rights.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect the personal information we collect. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, provide our services, and comply with legal obligations. You may request deletion of your data at any time by contacting us.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete the personal information we hold about you
• Opt out of any marketing communications
• Request a copy of your data in a portable format

California residents may have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, contact us using the information below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Your continued use of our website after any changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:

Shatterglass

Los Angeles, CA

Privacy inquiries: privacy@shatterg.com

Phone: 323-917-4604